Accessibility Statement

Accessibility statement for

This accessibility statement applies to

This website is run by the Risk Factory. We want as many people as possible to be able to use this website. For example, you should be able to listen to most of the website using a screen reader.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of this website are not fully accessible:

  • the menu cannot be used without a mouse.

  • colours used on the site do not contrast adequately

  • headings and labels may not be present as expected

  • you cannot resize text without it spilling off the screen

  • the booking form does not catch errors with incorrect formats

  • the site cannot be used on small screens without side scrolling.

Feedback and contact information

If you need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or braille,

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Risk Factory is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

The current website has the following issues. These will not be fixed on this site, as we are redeveloping the website entirely. The new website will be fully compliant with the accessibility regulations.

The new website will launch in December 2020.

Our images do not have sufficient alternative text. This fails success criterion 1.1.1 non-text content.

Web pages and documents do not provide information on the structure or the roles of components to help you navigate, such as headings. This fails success criterion 1.3.1 info and relationships.

The reading order of some Word documents is not correct, making it difficult to access these using a screen reader. This fails success criterion 1.3.2 meaningful sequence.

Our online forms do not allow you to use autocomplete accurately to help you fill in your details. This fails success criterion 1.3.5 identify input purpose.

The colours used on the website do not contrast adequately with their background in places, such as the menu links. This fails success criterion 1.4.3 contrast.

Resizing text to 200% loses content due to overlapping. This fails success criterion 1.4.4 resize text.

The site cannot be used on small screens without scrolling in two directions. This fails success criterion 1.4.10 reflow.

User interface components use colours that do not adequately contrast. This fails success criterion 1.4.11 non-text contrast.

When adjusting line height, letter spacing and word spacing, content is lost due to text overlapping. This fails success criterion 1.4.12 text spacing.

The menu does not function without using a mouse. This fails success criterion 2.1.1 keyboard.

There is no mechanism to skip past links repeated across pages, such as a ‘skip to content’ link. This fails success criterion 2.4.1 bypass blocks.

The human language of the site content cannot be programmatically determined. This fails success criteria 3.1.1 language of page and 3.1.2 language of parts.

There booking form does not validate the input, so you are not prevented from entering incorrect details, and are not provided with information about. This fails success criteria 3.3.1 error identification.

Form labels and fields are not connected correctly. This fails success criteria 3.3.2 labels or instructions.

Elements contain duplicate HTML attributes and some are not used according to specification. This fails success criterion 4.1.1 parsing.


Content that’s not within the scope of the accessibility regulations

We do not plan to fix the following issues as the fall outside of the scope of the accessibility regulations. Where this is due to a certain deadline, we will provide accessible content from that deadline.

Time-based media

Videos published before 23 September 2020 may not have accurate captions or a text transcript and do not have audio descriptions, therefore fail success criteria

  • 1.2.1 Audio-only and video-only (Prerecorded)

  • 1.2.2 Captions (Prerecorded)

  • 1.2.3 Audio Description or Media Alternative (Prerecorded)

  • 1.2.5 Audio Description.

Videos and audio published from 23 September 2020 onward will have accurate captions or transcripts and audio descriptions.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

What we’re doing to improve accessibility

We are building a brand new website that will be fully compliant with the accessibility regulations. The new site will

  • use semantic HTML and ARIA labels

  • be fully responsive across devices

  • feature content created by publishers trained in web accessibility

  • use sophisticated forms that validate your input and provide details on fixing errors.

Preparation of this accessibility statement

This statement was prepared on 22 September 2019. It was last reviewed on 28 September 2020.

This website was last tested on 22 September 2020.

The City of Edinburgh Council’s web team tested the website. They are experienced in

  • web technologies

  • validation tools for web technologies

  • WCAG 2.1 and techniques

  • web accessibility

  • assistive technologies.

They conducted manual testing, aided by automated tools (Sitemorse and WAVE Evaluation Tool) and a screen reader (NVDA).

Our testing methodology

We tested 10 different pages on the site, making sure to include pages that contained

  • PDF and other documents

  • images

  • forms

to ensure we covered the criteria that deal with these types of content.